As I had to support one of our clients that had a fall to A&E, I felt a little bit lucky that we managed to get a ”room”, and not be stuck in the corridor for hours and hours on end. You see, I am a Care Manager that actually likes to be there helping from the front line, and not just from the front desk of the office.
What I did not expect to see in this chaos, was patience and empathy from all the staff, from the receptionist, to the nurses, to the security team outside. You see, I been working in the Health and Care sector for 20 years now, and I saw it all, the lack of care, the neglect, the abuse of power and the suffering of so many forgotten people neglected by the system. I was very surprised to see a different story unfold here and a great example of how people pull together in difficult situations like this.
And what you don’t see in this picture is that my neighbour that also had a fall, was sitting in one of this beds in the corridor alone, with his hood up. I almost passed him by, on my way home but I recognise his swollen feet, as before he had support from social services, I was helping him out with his food shopping and with any trips out.
The reality is that my neighbour can’t afford to pay privately for care, and he relies on social services, and the good will of a few neighbours that look after his cat Tinker Bell when he is in hospital, as he has a history of falls.
Unfortunately I see a future when this type of situation is becoming more common, as people that can afford to pay for private care have someone by their side with them in their moment of need, and on the other hand people that don’t have any family or savings are left to fend for themselves.
My dream was never to start a care company, to manage people, to hire and fire people, to have difficult conversations with families, to give notice, to terminate contracts or to manage finances.
All I wanted was to help people that need it to have a better life, just like my neighbour and the reason “Why ? ” I started this company was based on hope that there must be a better way to deliver care outside of the hospital and in the community.
That is Why MedUKCare exists, to make a very simple and powerful promise, we will be by your side until the final curtain falls.